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Deliveries will be to kerbside only unless prior arrangements have been made or selected (where available) during the order process. The delivery person/driver may at his/her discretion assist with delivering the goods to a location within the premises nominated by the customer, at the customers sole risk.For large items the chosen delivery address must be accessible by an 18 ton lorry, please contact Chefware LTD if your site has any access restrictions. Failure to disclose such information may result in extra costs being incurred by a failed/aborted delivery.When a product is delivered to you, the first thing you must do is inspect the goods for any damage. Failure to check the goods and document any damage with the driver will result in a claim for damage being rejected. Signing unexamined is not acceptable. In the event that the driver will not wait for you to inspect the goods, please sign for as 'Damaged'. Once signed as damaged, you must report the fault to us in writing within 24 hours to make a claim.Delivery does not include the removal of old units or disposal of packaging materials (pallet, wrapping etc...). Collection and disposal of old units can be selected on a number of our products, in such cases where this service has been requested you must ensure that the items have been unplugged, disconnected, emptied and made ready for collection outside of the premises.We will charge a redelivery fee if no one is available on site to take delivery of the goods.A 25% restocking fee of the items value will be charged if delivery fails due to any of the points above, or if the product is returned and is not faulty. Please note that once an order has been placed and despatched the restocking fee will still apply.Please DO NOT book any fitters or installers of the equipment ordered until after the goods have been delivered and inspected by yourself. We will not take any responsibility for any costs incured as a result of arranging this in advance of delivery.
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