Terms of service

1. All prices are subject to the addition of VAT at the standard rate.
2. Offers available are subject to stock availability.
3. All prices are appropriate at the time of creation and are subject to change without prior notice.
4. Orders under £100.00 will incur a £7.50 carriage charge, all islands, highlands and remote areas will be subject to an additional carriage charge.
5. Overnight deliveries and special deliveries are available on most products, prices are upon application.
6. All warranties provided with the equipment are operated and controlled by the manufacturer or master UK distributor, not Chefware Ltd and responsibility for these warranties is held with them and only applicable to mainland UK. Please note that certain consumable items will not be covered under warranty such as bulbs, door seals and elements. If you are unsure at any point what is covered and what is not covered by warranty please contact the office (this does not affect your statutory rights).
7. Delivery time frames are shown on product pages.
8. Where not specified installation can be quoted subject to product and customer location.
9. Delivery as standard is a kerb side delivery to a ground floor site. In most cases this will be between the hours of 8.30am and 6pm (This does not include unpacking and positioning).
10. It is the customer's responsibility to ensure all items will fit onto the premises. Please check all entry door dimensions to ensure the product will fit onto the site. Any charges caused by an aborted delivery due to this will be passed onto the customer.
11. Any refused delivery charges from suppliers will be passed onto the customer where appropriate.
12. Any products incorrectly ordered by the customer or goods that a customer wishes to return/cancel will incur a restocking/cancellation charge. This will be a minimum of 15% of the order value to cover card handling costs and associated administration costs. However, this figure could be higher subject to the status of the order and the goods themselves. Goods can only be returned if unused and in the original packaging. If any goods are received in error this must be reported to us within 48 hours to allow us to deal with this effectively for you as any issues reported after this time will not be able to be corrected.
13. Notification of any goods that need to be returned or any damages must be reported within the first twenty-four hours after delivery, any products that are damaged but were not signed for as damaged will not be able to be claimed for. Please check all deliveries thoroughly before signing for them to make sure all products are okay before accepting delivery.
14. Any special order items that are direct from the manufacturer cannot be cancelled or returned once ordered. All stainless steel fabricated items are made to order and are therefore non-returnable.
15. All items carry a minimum of one-year parts warranty unless otherwise stated, this warranty where applicable is the manufacturer’s warranty.
16. All images are for illustration purposes and design may differ slightly from the delivered product.
17. Chefware Ltd cannot be held responsible for any costs/damage or loss of earnings due to any equipment being supplied faulty/damaged/developing a fault or deliveries failing/being delayed.
18. It is the customer’s responsibility to be aware of all current legislation regarding catering equipment and its application/installation, Chefware Ltd cannot be held responsible for any problems/costs arising from non-awareness. If there is anything you are unsure of or require clarifying please contact the sales office.
19. All leasing deals subject to approval by the leasing company. All leasing illustrations are approximate and are subject to confirmation by the leasing company.
20. As a distributor of commercial catering equipment we are committed to the protection of the environment and the implementation of the WEEE directive. The most practical way to carry out this system is to offer our customers a collection and disposal service at the end of the equipment’s life cycle. This system will be chargeable.

Important Information

Deliveries will be to kerbside only unless prior arrangements have been made or selected (where available) during the order process. The delivery person/driver may at his/her discretion assist with delivering the goods to a location within the premises nominated by the customer, at the customers sole risk.
For large items the chosen delivery address must be accessible by an 18 ton lorry, please contact Chefware LTD if your site has any access restrictions. Failure to disclose such information may result in extra costs being incurred by a failed/aborted delivery.
When a product is delivered to you, the first thing you must do is inspect the goods for any damage. Failure to check the goods and document any damage with the driver will result in a claim for damage being rejected. Signing unexamined is not acceptable. In the event that the driver will not wait for you to inspect the goods, please sign for as 'Damaged'. Once signed as damaged, you must report the fault to us in writing within 24 hours to make a claim.
Delivery does not include the removal of old units or disposal of packaging materials (pallet, wrapping etc...). Collection and disposal of old units can be selected on a number of our products, in such cases where this service has been requested you must ensure that the items have been unplugged, disconnected, emptied and made ready for collection outside of the premises.
We will charge a redelivery fee if no one is available on site to take delivery of the goods.
A 25% restocking fee of the items value will be charged if delivery fails due to any of the points above, or if the product is returned and is not faulty. Please note that once an order has been placed and despatched the restocking fee will still apply.
Please DO NOT book any fitters or installers of the equipment ordered until after the goods have been delivered and inspected by yourself. We will not take any responsibility for any costs incured as a result of arranging this in advance of delivery.
 

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